Terms and Conditions


i) Liability for Dispute Resolution and Training Fees

Unless agreement is reached to the contrary, the fee for dispute resolution services and training services shall be borne by the referrer(s).  The contract for a dispute resolution service, or training, will be made when arc receives a written instruction to proceed, agreeing to the delivery of a pre-defined dispute resolution service, or training services, from the referrer(s).

arc would strongly recommend that referrer(s) considers requiring the participants of a dispute to sign an ‘agreement to mediate contract’, before the dispute resolution process begins.

In the case of joint parties wishing to refer a case, fees are usually divided equally between the parties.

ii) Cancellation Policy

Full fees will be payable for dispute resolution services that does not proceed, due to the withdrawal or non co-operation of the parties involved, or the referrer, or arc resolution identifying a serious safeguarding concern, following the sigining and submission of the client engegement form.

However, arc will not invoice for any expenses that are recoverable, prior to the cancellation.

iii) Invoicing

All invoices will be payable, in full, within thirty days of the dispute resolution service being completed.  Arc reserves the right to charge a late payment fee of one chargeable hour (as set out in the fee schedule) for each month (or part month) the payment is delayed past the initial thirty day payment period.

iv) Fee Schedule

Referrers will be advised of all fees prior to the dispute resolution proceeding, including the likelihood of additional costs incurred in the delivery of the selected service.

Where possible the dispute resolution service will be delivered on the referrers’ premises.    Additional charges will be levied for premises hire where this is not desirable.

Other additional costs might include: additional resource requirements for cases exceeding two parties, dispute consultants travelling expenses, dispute consultants travelling time, etc.

v) Value Added Tax

All fees will be in exclusive of VAT.

vi) Waiver of Liability

Neither arc, or their associates, will be liable to the parties or referrer, for any for any act or omission in connection with the services provided by them in, or in relation to, the provision of dispute resolution services, unless any actor o admission is fraudulent or involves wilful misconduct.

vii) Legal Proceedings

At any time during, or following, involvement in a dispute resolution service, the parties involved have a right to proceed with a fair trial, if they consider the dispute to be unresolved, as is their right under the Article 6 European Convention of Human Rights.

If the dispute has been referred to arc, and is currently subject to legal proceedings, and settlement is not reached, a resolution by means litigation or arbitration may be re-commenced, unless the parties and the court, otherwise have agreed.